Return or exchange online
To make your online order return via mail, begin by requesting a Return Authorization through this form before sending your item(s). Please note that return shipping costs are the responsibility of the customer. Please note:
① Orders returned to us without a return authorization may face delays in processing.
② If you are receiving multiple shipments for the same order, please wait until you have received everything to initiate your return and only send unwanted items in one package to avoid delays in processing.
③ Any returns received which do not meet our return policy requirements may be refused.
Enter the order number and email address below, click submit. A confirmation email will be sent to you with the return address, please follow the steps below:
Important information on returns
Items must be returned to us in perfectly unused condition. Make sure all products are exactly as you received them, with tag(s) and seal(s) still attached. Please see return policy for more detail.
RETURN BY MAIL:. When returning multiple orders, to ensure your return is processed correctly, items from each order must be shipped separately and cannot be shipped in the same box.
To avoid any delays in the return process you must include a printout of the following information in your package. If you cannot print your return details, clearly write out your information on a sheet of paper. Without this information, your package may be returned and mailed back to you. Please do not choose return service “Letter”
① First & Last Name
② Order Number
③ Phone Number
④ Email Address (used to place your order)
⑤ Your reason for the return and/or referencing E-mail
Please pack and seal your return securely using an insured carrier service. Your shipment must be sent prepaid. We do not accept C.O.D. deliveries.
SICK7 reserves the right to reject any returned items that do not meet the above requirements. If your return is rejected, you will be notified via email.
Tracking your online return
For return tracking purposes (as well as security), please retain a copy of the return tracking number from the return label you use. Once delivered to our warehouse, returns take approximately 3-5 business days to process. Upon completion, a refund confirmation email will be generated. For exchanges, please allow an additional 1-2 business days processing time for the new item(s) to be prepared and dispatched. Upon completion, a shipment confirmation for your new exchange order will be generated, including your new tracking details. Please note that return processing may take additional time during peak seasonal times.
*Promotional sales may be considered a final sale and are not eligible for returns or exchanges*
We’ve extended our return and exchange policy to 20 days from the date of purchase to give you more time during our current global situation. Returns or Exchanges must be initiated within 20 days of received shipment to be eligible for a refund to the original form of payment. Your SICK7 must be unworn, unwashed, unaltered and in its original packaging to be returned or exchanged. A couple of things to note:
① Items purchased with our promotional sales are non-refundable and only valid for size EXCHANGES if available.
② Accessories and gift cards are final sale and cannot be returned or exchanged.
③ All products that come in their own box, including but not limited to shoes and accessories, must be returned in their original, undamaged box as this is considered part of the product.-
④ Your shipment must be sent prepaid. We do not accept C.O.D. deliveries.
Exchanges requested online are only processed upon receipt of returned merchandise and are based on stock availability at that time. We are not able to reserve or guarantee stock in advance. Size exchanges are shipped to you free of charge (one-time). Should you be interested in a different color or style, or if the product page states the product is low in stock, please register your return request for a refund, and simply purchase the new piece(s) separately at sick7.com.
Sick7 quality guarantee
If an item received is classified as faulty and was received damaged, please contact us within 7 days of receipt for resolution
SICK7 offers a one-time only price adjustment on items purchased at regular price within 7 days of purchase. We may run promotions where a price adjustment will not be available. If a price adjustment is not available on any given promotion, it will be stated in the promotion terms and conditions. Price adjustments will be made onto the original method of payment. All returns and price adjustments are subject to validation and approval at SICK7 discretion.
Gift orders placed online are eligible for the same return policy as all other online orders. In order to process a return or exchange on a gift purchase (online or in store), we must first locate the original transaction from the purchaser to determine eligibility. This can usually be done easily with the purchaser’s exact name, email address, or the order number itself.
Please note that gift returns for refund can only be issued to the original form of payment (the purchaser’s), and any online exchanges (size only) will by default ship to the original shipping address from the order and email the new tracking details to the purchaser’s email.
No refunds, credits or exchanges on the following:
① Any sale item included in an additional percentage off promotion
② Custom or Personalized orders
③ Gift cards
④ Limited Edition or Charity