Canada
Standard Shipping – $12.99 CAD
2–5 business days
Express Shipping – $18.99 CAD
1–2 business days (Order before 2PM EST, Mon–Fri)
Local Pickup – Free
Pickup available at our Toronto office:
145 Royal Crest Court #4, Markham, ON
You’ll receive an email when your order is ready for collection.
All orders require a signature upon delivery. Couriers are not authorized to leave parcels unattended.
We do not ship to PO boxes, APO/FPO, or freight-forwarding addresses.
United States
Standard Shipping – $24.99 CAD
4–8 business days
Express Shipping – $34.99 CAD
2–4 business days
All orders are tracked and require a signature on delivery.
Import duties and tariff taxes may apply upon arrival — these are included in the listed rates where applicable.
Depending on your state’s customs regulations, additional fees may be charged by local authorities.
International
Express Shipping – $54.99 CAD
3–7 business days
Fully tracked, signature-required service worldwide.
Customs duties and import taxes vary by country and may be charged upon arrival.
These costs must be paid to release your shipment. Please check your local customs office for details.
We do not ship to PO boxes, APO/FPO, or freight-forwarding addresses.
Returns
We accept returns within 28 days of receiving your order for a refund or size exchange.
Returned items must be unworn, unwashed, and in their original packaging with all tags attached.
If you received a faulty item, please contact our team before sending it back.
Customers are responsible for return shipping costs.
We recommend using a tracked and insured service.
We are not liable for lost or damaged returns.
Include your return form and original order paperwork inside the parcel for faster processing.
Ordering
Orders are processed immediately after checkout to ensure fast turnaround.
Once placed, orders cannot be changed or cancelled.
If you forgot an item, please place a new order. Orders cannot be combined.
You can still return items within 28 days for a refund or exchange.
Payment
We accept Visa, Mastercard, Amex, Apple Pay, Google Pay, and PayPal.
All prices are listed in Canadian Dollars (CAD) and include HST where applicable.
Payment is processed when your order is dispatched.
If your card is declined, your order will not be completed.
Tracking
All shipments are tracked and require a signature upon delivery.
If you’re not home, your parcel will be redirected to a local depot with redelivery instructions.
Once shipped, you’ll receive an email with your tracking number.
Tracking information may take up to 24 hours to update.
If you haven’t received tracking details, contact support@sickseven.com
with your order number.
If your parcel hasn’t arrived within 10 business days, please reach out — we’ll investigate with the carrier.
Refunds
Refunds are processed within 7 business days after the return arrives and is inspected.
Funds will be credited to the original payment method only.
Please allow 3–7 business days for your financial institution to process the refund.
You’ll receive an email confirmation once your refund has been issued.
Exchanges
We offer size exchanges for the same item only, subject to stock availability.
If the requested size is unavailable, you’ll receive an automatic refund.
For a different item or color, please place a new order.
Store Credit / Gift Cards
If part of your order was paid using store credit or a gift card, refunds will be split proportionally.
Store credit will be reissued to your Sick Seven account; the remainder will be refunded to your original payment method.
Return Address
Sick Seven – Returns
145 Royal Crest Court #4
Markham, Ontario
L3R 9Z4
Canada
If an incorrect or damaged item was sent, delivery fees will be refunded.
In all other cases, shipping costs are non-refundable.
